Contact Us

At SCULPVE, we are committed to providing thoughtful and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, order status, shipping updates, returns, damaged items, or general questions about our artistic vase collections, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support by Email

Email: service@sculpve.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or issue
  • Clear photos, where relevant
  • A short video if the issue relates to product condition, delivery damage, or product details

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@sculpve.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Vase care and maintenance guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and material information
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected areas.

4. Product Support

SCULPVE offers a curated collection of decorative vases designed to bring artistic expression and refined beauty into everyday spaces.

Our collections include:

  • Simple Vases — Elegant designs featuring soft tones, clean forms, and understated aesthetics.
  • Vibrant Vases — Colorful artistic pieces designed to create visual highlights and expressive interiors.
  • Classic Vases — Timeless designs inspired by vintage charm, traditional patterns, and classical artistry.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions
  • Materials and finishes
  • Colors and design details
  • Product care recommendations
  • Decorative placement suggestions
  • Product variations
  • General product questions

Because each vase design may feature different materials, finishes, and artistic details, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

SCULPVE welcomes inquiries from retailers, distributors, interior design businesses, home décor professionals, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@sculpve.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: SCULPVE

Website: sculpve.com

Legal Entity:
Linying County Gunai Network Technology Co., Ltd.

Registered Address:
No. 19, 200 meters east of Aosun Village Committee,
Tai Chen Town, Linying County,
Luohe City, Henan Province, China

Unified Social Credit Code:
91411122MAEA5XLF5C

Registered Capital:
RMB 100,000

Established Date:
January 14, 2025

Customer Support Email:
service@sculpve.com

sculpve.com is owned and operated by Linying County Gunai Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From discovering the perfect vase for your home to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@sculpve.com

Thank you for choosing SCULPVE.

SCULPVE — Artistic Vases Designed for Timeless Spaces.