Orders & Shipping

How do I place an order?

To place an order, select the SCULPVE vase collection you would like to purchase, review the available product details, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your SCULPVE vase arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• Additional photos or videos showing the product condition, if necessary

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does SCULPVE offer?

SCULPVE offers a curated collection of artistic decorative vases designed to enhance living spaces with refined forms, expressive colors, and timeless aesthetics.

Our collections include:

• Simple Vases
• Vibrant Vases
• Classic Vases

Each collection is designed to bring unique visual character to different interior styles, from minimalist spaces to expressive decorative environments.

Available products may change as new collections and artistic designs are introduced.

Are SCULPVE vases made with different materials and finishes?

Materials, finishes, textures, colors, and decorative details may vary depending on the individual vase design.

Due to artistic production processes and material characteristics, slight differences in:

• Shape
• Texture
• Color
• Surface finish
• Decorative details

may occur between individual pieces or production batches.

These natural variations are part of the character of decorative products and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, shapes, finishes, and artistic details as accurately as possible.

However, the actual appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography
• Material characteristics
• Manufacturing processes
• Individual product variations

Please review the individual product page for specific product information before purchasing.

How should I care for SCULPVE vases?

For most SCULPVE decorative vases:

• Handle vases carefully to avoid drops or strong impacts.
• Keep products clean and dry.
• Use a soft cloth for gentle surface cleaning.
• Avoid harsh chemical cleaners.
• Avoid excessive pressure on decorative details or delicate surfaces.
• Follow any product-specific care recommendations provided with your item.

Can SCULPVE vases be used outdoors?

Unless a product page specifically states otherwise, SCULPVE vases are designed primarily for indoor decorative use.

We recommend protecting products from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Direct sunlight for extended periods
• Harsh chemicals

Any outdoor-use recommendation applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, and measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does SCULPVE offer a warranty?

Eligible SCULPVE products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your SCULPVE vase experiences an issue related to product condition, damage, or quality concerns, please contact our customer support team.

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos where relevant
• Additional images or videos showing the problem, if possible

This information will help our support team review your request more efficiently.

Email: service@sculpve.com

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

SCULPVE does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Product dimensions
• Materials
• Colors and finishes
• Design details
• Decorative features
• Care instructions
• Recommended usage

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or finishes look different in person?

Yes. Product colors, finishes, and artistic details may appear slightly different depending on:

• Screen settings
• Room lighting
• Photography conditions
• Product materials
• Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do vases have identical finishes and details?

Not necessarily.

Products featuring different textures, colors, decorative elements, handcrafted-style details, or artistic finishes may show slight differences between individual pieces or production batches.

These minor variations are considered natural characteristics of decorative products and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@sculpve.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: SCULPVE

Website: sculpve.com

Legal Entity:
Linying County Gunai Network Technology Co., Ltd.

Registered Address:
No. 19, 200 meters east of Aosun Village Committee,
Tai Chen Town, Linying County,
Luohe City, Henan Province, China

Unified Social Credit Code:
91411122MAEA5XLF5C

Customer Support Email:
service@sculpve.com

SCULPVE — Artistic Vases Designed for Timeless Spaces.

Discover new vase collections, artistic designs, and decorative inspirations from SCULPVE.